Job Description

Cloud Infrastructure Engineer III- Cisco

Location: This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram area.

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Cloud Infrastructure Engineer III , you will support the design, configuration, and deployment of Cisco Webex Calling solutions across multiple customer environments. We will count on you to collaborate closely with senior engineers, project managers, and customers to deliver reliable, secure, and well-documented Webex Calling implementations. Along the way, you will get to:

• Assist in the deployment and configuration of Cisco Webex Calling 
• Execute implementation tasks such as provisioning users, devices, locations, and dial plans.
• Support porting activities, PSTN setup, and integration with customer networks.
• Collaborate with senior engineers on solution design, testing, and validation.
• Prepare configuration documentation, test plans, and cutover guides for customer hand-off.
• Participate in pre-deployment assessments, requirement gathering, and design reviews.
• Deliver high-quality, consistent implementation work across concurrent customer projects.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of hands-on experience with VoIP, UC, or Cisco collaboration systems.
• Familiarity with Cisco Webex Calling, Webex Control Hub, or similar cloud calling platforms.
• Understanding of SIP signaling, RTP media, and VoIP fundamentals.
• Working knowledge of networking concepts such as TCP/IP, VLANs, QoS, and DNS.
• Strong attention to detail, documentation, and process adherence.
• Ability to manage multiple project tasks and meet delivery deadlines.

Preferred Qualifications

• Cisco certifications such as CCNA, CCT Collaboration, or progress toward CCNP Collaboration.
• Experience configuring Cisco CUBE, routers, or SBCs for SIP trunking.
• Familiarity with Webex Dedicated Instance, CUCM, or hybrid calling architectures.
• Experience with number porting, PSTN integrations, or E911 setup.
• Exposure to automation or scripting (Python, REST APIs).
• Prior experience in a Cisco partner, systems integrator, or implementation services role.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

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