We are looking for a Customer Service Manager to keep customers informed and coordinate smoothly with dispatchers and drivers. This position helps reduce delivery issues, speed up responses, and ensure field teams have the information they need.
Responsibilities
Respond to customer inquiries by phone, chat, and email
Coordinate requests with dispatchers and contractors
Keep simple logs of requests and update statuses in the system
Escalate issues and follow up until resolved
Help improve reply scripts and message templates
Schedule and Pay
Remote work, must live and be located in the United States while working
$20.00-26.00 per hour, paid regularly
Flexible schedule, 30 to 40 hours per week preferred, part time considered
Requirements
US resident or authorized to work in the United States
Clear English communication for customer contact
Basic computer and email skills
Patient attitude and willingness to solve problems
Customer support experience is a plus but not required
What We Offer
Supportive remote team
Ongoing training to improve skills
Opportunities for growth and increased responsibility
Stable long term work for reliable performers
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