Job Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

In this Customer Service role, you will be an integral part of the Operational team. As the initial contact in our primary office location, you will be responsible for greeting each client, keeping records related to attendance and scheduling, and managing the reception area.

In this role, you will manage client information in dual databases and ensure that each client is receiving exceptional customer support during their experience with us.

In this role, you will also assist with new client intake and orientation by assembling all informational materials and/or packets, as well as co-hosting virtual introductory sessions via ZOOM.

Other responsibilities of the Customer Service Representative position include:

• Manage incoming calls made to the general administration line
• Respond to voicemail messages with 24 hours of receipt
• Assist clients with scheduling appointments
• Provide general information and referrals to support organizations such as food pantries, public transportation, etc.
• Support operations by assisting with outreach and intake efforts
• Gather information and generate reports, as needed
• Other duties as assigned

Qualifications

• High school diploma or GED and two years of college coursework OR
• High school diploma or GED and two years of customer service OR equivalent combination of education and experience 
• Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help
• Uses tact, diplomacy, and persistence in providing suggestions to customers
• Demonstrates friendly, courteous and professional behavior 
• Ability to multi-task proficiently while managing customer and employee needs
• Bi-lingual capacity is a requirement

Additional Information

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

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