Location: Conyers, GA 30013
Hire Type: Contract (10 months+)
Job Description:
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities:
Oversee the daily performance of computer systems and applications
Answer user inquiries regarding computer software or hardware operation to resolve problems
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
Bilingual, Spanish highly preferred
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS.
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