Job Description

Job Description:
Scope & Complexity:

• Design and Create Learning Materials
  
• Designs, develops, and maintains learning programs and materials that support all departments across Risk Operations.
  
• Ensures all training materials align with company brand guidelines and deliver a cohesive learner experience.
  
• Provides recommendations for training solutions that address business needs and performance gaps.
  
• Creates content that can be effectively delivered both digitally and in-person, supporting future trainer-led opportunities.
  

Stakeholder Management:

• Partners closely with department stakeholders to define learning goals, objectives, and success metrics.
  
• Builds strong relationships across teams to ensure training solutions meet operational priorities and timelines.
  

Project Management:

• Manages multiple instructional design projects simultaneously, maintaining clear priorities and timelines.
  
• Balances workload effectively while collaborating with teammates and subject matter experts (SMEs).
  

Measurement & Reporting:

• Tracks and reports on key learning metrics, learner engagement, and training effectiveness.
  
• Uses data and feedback to continuously improve learning programs and learner outcomes.
  

Autonomy:

• Manages projects independently with initiative and accountability.
  
• Uses effective tools and communication to ensure project success.
  
• Works with minimal supervision on both routine and complex tasks.
  
• May facilitate or deliver training sessions when needed.
  

Collaboration & Teamwork:

• Shares best practices to strengthen the overall training and development capability within Risk Operations.
  
• Works collaboratively with cross-functional teams to align learning objectives with business priorities.
  
• Coordinates efforts within and across teams to deliver consistent, high-quality training experiences.
  
• Contributes to scalable design practices, templates, and processes to streamline content creation.
  

Knowledge & Experience:

• Partners with SMEs to translate complex or technical content into structured, engaging, and digestible learning experiences.
  
• Designs clear learning objectives, assessments, and activities that support skill development and behavior change.
  
• Strong understanding of adult learning principles, instructional design models (e.g., ADDIE, SAM), and blended learning strategies.
  
• Evaluates training requests to ensure they align with business needs and add value to Risk Operations.
  
• Maintains awareness of operational goals, performance metrics, and compliance priorities.
  
• Designs programs that consider learner needs, use cases, and operational realities to close skill and knowledge gaps.
  
• Focused on creating meaningful, robust learning experiences that drive confidence, competence, and performance.
  

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