This is a remote position.
24/7 servicing of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
• a vehicle that won’t start
• flat tire(s)
• keys locked inside a car
• vehicle out of gas
• vehicle in an accident
• Place outbound calls to listed Service Providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
• Outbound coordination to client’s independent service providers.
• Possible follow up calls to independent service providers for clarification and/or additional calls for secondary services.
• Probing to identify the need of the customer based on vehicle inoperable situation
• Identifying the customer’s location using Google Maps and other client tools
• Providing policy coverage details based on the specific client program
• Securing a Service Provider to assist the customer, based on the parameters of the policy’s program
• Providing status updates to customers calling after the initial request for assistance was processed
• Must speak English and Spanish fluently
Please click this link for the Basic PC Requirements Computer Specifications
Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.
...Gaming background investigation. Current Alcohol Management Certification Current Nevada Drivers License Current American Red Cross or Equivalent Adult First Aid/CPR Certification OSHA 30 Hour General Industry Course Must be at least 21 years of age....
...JOB TITLE: Bi-lingual Entry-Level Human Resource Generalist REPORTS TO: Human Resource Manager POSITION SUMMARY The Entry Level HR Generalist is responsible for the daily human resource functions of the organization including hiring and interviewing staff...
...or on live aircraft, inclement weather, adverse conditions at remote locations with minimum support Review any sketches, drawings... ...systems for safety before performing tests, as required Perform service and maintenance on test structures, equipment and components (e...
...Job Summary We are looking for a Japanese Interpreter to serve customers from Japan who need language assistance. Your primary duty is to assist customers from Japan in ordering food and drinks and to guide them in paying bills and tipping. Japanese Interpreters are...
As a Service Valet you will be focused on maintaining the cleanliness, organization, and appearance of the vehicles on the lot. As part of this role, you will be expected to coordinate with fellow employees to ensure timely deliveries and the highest level of customer ...