Job Description

The Salon Manager at Crown & Raine is the operational heartbeat of our brand—responsible for leading and elevating the performance of three high-end head-spa and blow-dry bar locations. This role exists to ensure every guest experiences the signature Crown & Raine luxury standard: flawless service, immaculate spaces, and a team that operates with professionalism, warmth, and confidence. Responsibilities: Multi-Location Leadership (3 Stores) • Oversee day-to-day operations across Peters Township, Wexford, and Murrysville (or your designated three stores). • Create consistent luxury standards across all locations—ensuring each store feels branded, elevated, and guest-ready at all times. Personnel, Call-Offs & Team Management • Build and maintain weekly personnel schedules to ensure full coverage for all service hours. • Respond quickly and professionally to call-offs, adjusting schedules to maintain seamless operations. • Support Hosts, Therapists, and Salon Supervisors with ongoing coaching, accountability, and performance expectations. • Assist in hiring, training, and onboarding new team members to uphold Crown & Raine luxury service standards. Facility Excellence & Cleanliness • Ensure all three stores are always clean, sanitized, organized, and presentation-ready. • Conduct walkthroughs to maintain the top-tier appearance of treatment rooms, retail displays, laundry areas, and front-of-house spaces. • Oversee checklists, upkeep, and cleaning protocols to maintain a luxury experience from open to close. Product Ordering, Inventory & Retail Management • Manage inventory levels across all locations, including product ordering, stock rotation, and retail merchandising. • Ensure all Crown & Raine signature treatments and retail products are fully stocked and displayed to luxury standards. • Track product usage and identify ordering/stock trends to support cost efficiency and revenue targets. Operational Performance & Guest Experience • Monitor rebooks, client satisfaction, and staff performance metrics to ensure each store hits brand expectations. • Address guest concerns professionally and promptly to protect and elevate the Crown & Raine reputation. • Support in executing sales initiatives, promotions, membership pushes, and upscale guest experiences. Communication & Reporting • Serve as the primary point of communication between store teams and ownership. • Provide daily/weekly updates on personnel, cleanliness, performance, and operational needs. • Maintain strong internal systems and accountability processes across all locations. Qualifications: Ideal Candidate • Licensed Cosmetologist (Required). • Experienced in salon/spa leadership or multi-location management preferred. • Organized, proactive, and energized by high standards and luxury service. • Strong communicator with natural leadership presence. • Passionate about culture, consistency, and elevating the client experience. • Thrives in a fast-paced, hospitality-focused environment. About Company: Crown & Raine Headspa & Blow Dry Bar is redefining what it means to relax, refresh, and recharge. With locations in Peters Township and Wexford, and our newest Murrysville salon, Crown & Raine is one of the fastest-growing luxury headspa brands in Western Pennsylvania. We provide all clients, supplies, and training — you bring your energy, professionalism, and love for creating memorable experiences. Join a team that’s passionate about beauty, wellness, and hospitality — and help us deliver the Royal Treatment every day. Apply today and Make It Raine.

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