Job Description
**Now Brewing -** **program manager, Coffeehouse Excellence! #tobeapartner**
From the beginning, Starbucks set out to be a different kind of company one that not only celebrated coffee and its rich traditions, but also fostered a sense of connection. We're known for developing extraordinary leaders who share this passion and are guided by their service to others.
The Program Manager on the Coffeehouse Excellence Technology & Infrastructure team will focus on optimizing the physical coffeehouse experience from equipment and tech hardware to fixtures and smallware's. In this cross-functional role, you'll translate operational needs into actionable solutions, partnering with cross functional teams to ensure every element of the store environment is intuitive and partner-friendly. You'll lead initiatives that improve store operations, identify opportunities for innovation, and drive better outcomes for our partners.
**_As a program manager on the Coffeehouse Excellence Technology & Infrastructure team, you will:_**
**Strategic Alignment**
+ Determine why and how multiple projects focus on strategic alignment.
+ Drive holistic strategy, orchestration, and delivery.
+ Apply strategic thinking across a broad scope of initiatives.
**Program Leadership and Governance**
+ Oversee and orchestrate programs spanning multiple related projects.
+ Drive program strategy to ensure alignment with business goals and outcomes.
+ Manage interdependencies across projects; optimize and prioritize resource allocation across programs.
+ Keep portfolio leadership informed to support strategic prioritization and governance across the organization.
**Change Management and Communication**
+ Lead stakeholder communication and change management; ensure alignment and accountability through clear RACI modeling.
+ Communicate program updates and outcomes to stakeholders at all levels, providing visibility into progress, risks, and impact.
**Execution and Delivery Excellence**
+ Prioritize change plans with tools, expectations, and feedback loops to land initiatives successfully.
+ Define and document program requirements by translating operational needs into clear, actionable briefs.
+ Collaborate with cross-functional teams (equipment, technology, design) to ensure coffeehouse solutions are efficient and enhance the partner experience.
+ Lead and execute operational improvement initiatives focused on physical store infrastructure including equipment, fixtures, and smallware's to improve consistency, usability, and partner satisfaction.
+ Establish clear goals, timelines, and success metrics for each initiative, ensuring transparency and accountability throughout the program lifecycle.
+ Ensure partner-centric design and implementation by incorporating feedback from store teams and field leaders into program development and execution.
**_We'd love to hear from people with:_**
+ 8+ years driving strategic initiatives and operational execution in large, matrixed organizations.
+ 8+ years leading complex, cross-functional programs with measurable business impact.
+ Proven ability to influence stakeholders and drive alignment across teams
+ Experience navigating ambiguity and owning outcomes from planning through execution.
+ Strong business acumen and ability to connect program goals to broader organizational strategy.
+ Demonstrated ability to build collaborative relationships and foster team effectiveness.
+ Bachelor's degree preferred.
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