Job Description

Continuous Improvement & Quality Excellence Leader

Location: Yadkinville, NC 

Company: Zirrus – Connecting Our Community with World-Class Technology

About Zirrus

At Zirrus, our mission is to use world-class technology to provide state-of-the-art services for the enrichment of our community. We focus our ingenuity and expertise to make the greatest impact, stand up with integrity, and foster a culture of respect, adaptability, and accountability. As a local leader in fiber internet, smart home solutions, and business technology, we’re committed to making connections that matter—because this is not just any community, it’s our community.

About the Role

Are you a visionary change agent with a passion for operational excellence? Join Zirrus as we transform processes, elevate quality, and drive data-driven decision making! We’re seeking a dynamic, results-oriented leader to champion Lean and Six Sigma practices, spearhead Kaizen initiatives, and ensure process efficiency and data integrity across our organization. If you’re a certified Six Sigma Black Belt with a proven track record in Quality Assurance, KPI development, and continuous improvement, this is your opportunity to make a lasting impact.

Key Responsibilities

Process Improvement Leadership

• Drive cross-functional projects using Lean and Six Sigma methodologies.
• Facilitate impactful Kaizen events to eliminate waste and optimize workflows.
• Mentor and empower leaders in continuous improvement best practices.

Quality Assurance & Compliance

• Architect and implement robust quality frameworks aligned with industry standards.
• Lead root cause analysis and corrective action planning.
• Oversee quality documentation and audit processes to ensure compliance.

Data Integrity & Analysis

• Safeguard data accuracy across operational systems and reporting platforms.
• Analyze complex datasets to uncover trends, anomalies, and opportunities for improvement.
• Collaborate with teams to strengthen data governance and reporting reliability.

KPI Development & Performance Monitoring

• Design and deploy performance metrics and interactive dashboards.
• Translate strategic objectives into actionable, measurable KPIs.
• Deliver insights and recommendations to senior leadership for informed decision-making.

Technical & Analytical Tools

• Harness the power of Power BI, Excel, SQL, and AI assistants (Co-Pilot, ChatGPT, Grok) for advanced analysis and reporting.

Leadership & Communication

• Build strong relationships across departments and with senior leaders.
• Inspire a culture of operational excellence and continuous improvement.

What You Bring

Knowledge

• Mastery of Lean and Six Sigma methodologies, including Kaizen facilitation.
• Expertise in quality assurance frameworks and compliance standards.
• Advanced skills in root cause analysis, corrective action, and data governance.
• Strategic alignment of business goals with measurable outcomes.

Skills

• Leading transformative process improvement initiatives.
• Facilitating Kaizen events and continuous improvement workshops.
• Mentoring and developing leadership teams.
• Analyzing large datasets with Power BI, Excel, SQL, and AI tools.
• Designing dashboards and performance monitoring systems.
• Communicating insights and driving change at all levels.

Abilities

• Champion operational excellence and process efficiency.
• Identify and eliminate waste, reduce variation, and streamline processes.
• Translate strategy into impactful KPIs.
• Collaborate and influence cross-functional teams.
• Deliver measurable results through successful improvement projects.
• Foster a culture of innovation and continuous improvement.

Education & Qualifications

• Bachelor’s degree in Finance, Engineering, Business, Operations, or related field (Master’s preferred).
• Certified Six Sigma Black Belt (preferred).
• 5+ years of experience in process improvement, quality assurance, or operational excellence.
• Demonstrated success leading high-impact process improvement projects.
• Advanced analytical skills with proficiency in Co-Pilot, ChatGPT, Grok, Power BI, Excel, or SQL.
• Exceptional communication, facilitation, and leadership abilities.

Perks & Benefits

• Competitive compensation and amazing healthcare benefits
  • No Deductible / No Copay on Medical
• Saving Plan: Up to 9% Company Contributions
• Opportunities for advancement and professional growth
• A vibrant, collaborative workplace where your ideas matter
• The chance to make a real impact—every single day

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